Sprinter Health | Terms of Use

Updated: March 12, 2024

Sprinter Health, Inc., its subsidiaries and affiliates, and/or its contracted medical practice entities (collectively “Sprinter Health,” “we”, “us”, “our”) operate this website and other related websites and mobile applications with links to these Terms of Use (collectively, the “Website”). We offer access to online services that allow patients and their treating healthcare providers to coordinate and obtain certain medical and healthcare services from licensed or certified professionals and other qualified technicians (“Providers”), such as blood draws and laboratory tests (the “Services”).

Sprinter Health is providing the Website for your personal non-commercial use conditioned on your acceptance of the following terms of use (these “Terms of Use”).

You must be at least 18 years old to register and use the Services, or You must be the parent or legal guardian for someone under age 18 who is enrolled in the Services. You represent and warrant that you are at least 18 years of age and possess the legal right and ability, on behalf of yourself or a minor child for whom you are a parent or legal guardian, to agree to these Terms of Use. By accessing, browsing and/or using the Website, you agree to follow and be bound by these Terms of Use. If you do not agree to these Terms of Use, please do not use the Website.

Please also review the Privacy Policy, as it contains important information regarding the collection and use of information that you provide through the Website. Agreeing to these Terms of Use includes an agreement to our Privacy Policy, which is incorporated by reference as though fully set forth herein. If there is a conflict between the Terms of Use and the Privacy Policy, the Privacy Policy shall have precedence with respect to the subject matter covered by it.

MODIFICATION OF THESE TERMS OF USE

We may revise these Terms of Use at any time, in our sole discretion, without notice to you. Any changes to the Terms of Use will be effective when posted to the Website (the effective date of the most recent Terms of Use appear at the top of these Terms of Use). We recommend reviewing the Terms of Use periodically, as your use of the Website following any posted revisions signifies your acceptance of the revised Terms of Use.

WEBSITE/CONTENT USE

Limited License

You may view, copy or print the content of the Website, such as text, information, data, graphics, images, and other material (the “Content”) from the Website solely for personal, non-commercial purposes. You may not otherwise copy, display, publish, transmit, or exploit Content of the Website or link to the Website without Sprinter Health’s prior written consent. As a condition of your use of the Website, you warrant that you will not violate any local, state, federal, or international laws in accessing or using the Website, or use the Website or any of its content for any purpose that is prohibited by these Terms of Use. Subject to your compliance with these Terms of Use, Sprinter Health grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and view, download and print the Content solely in connection with your permitted use of the Website and solely for your personal and non-commercial purposes.

Prohibited Uses

Any commercial or promotional use, distribution, reproduction or other exploitation of the Website, or any Content, code, data or materials on the Website, is strictly prohibited unless you have received express prior written permission from us. Other than as expressly allowed in these Terms of Use, you may not download, post, display, publish, copy, reproduce, distribute, transmit, modify, perform, broadcast, transfer, create derivative works from, sell or otherwise exploit any Content, code, data or materials on or available through the Website. You further agree that you may not alter, edit, delete, remove, otherwise change the meaning or appearance of, or repurpose, any of the Content, code, data, or other materials on or available through the Website, including, without limitation, the alteration or removal of any trademarks, trade names, logos, service marks, or any other proprietary content or proprietary rights notices. If you make other use of the Website, or the Website’s Content, code, data or materials, except as otherwise provided above, you may violate copyright and other laws of the United States, other countries, as well as applicable state laws and may be subject to liability for such unauthorized use.

You shall not: (i) engage in spidering, “screen scraping,” “database scraping,” harvesting of e-mail or other addresses, contact or personal information, or any other automatic means of obtaining lists of users or other information from or through the Website, including without limitation any information residing on any server or database connected to the Website; (ii) obtain or attempt to obtain unauthorized access to computer systems, materials or information (i.e., hacking) through any means; (iii) use the Website in any manner with the intent to interrupt, damage, disable, overburden, or impair the Website, including, without limitation, sending mass unsolicited messages or “flooding” servers with requests; (iv) use the Website in violation of our or any third party’s intellectual property or other proprietary or legal rights; (v) insert your own or a third party’s advertising, branding or other promotional content into any of the Website’s Content, materials or services, or (vi) use the Website in violation of any applicable law. You further agree that you shall not attempt (or encourage or support anyone else’s attempt) to circumvent, reverse engineer, decrypt, or otherwise alter or interfere with the Website, or any content thereof, or make any unauthorized use thereof. You agree that you shall not use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website.

TRADEMARKS AND COPYRIGHT

As the user of the Website, you understand that we own or have licensed from third parties (including the providers of Content), the right, title and interest in and to the Website, the Content, code, data and materials used in connection with the Website, the look and feel, design and organization of the Website, and the compilation of the Content, code, data and materials on the Website, including but not limited to any copyrights, trademark rights, patent rights, database rights, moral rights and other intellectual property and proprietary rights therein.

The trademarks, logos, service marks and trade names (collectively the “Trademarks”) displayed or used on the Website or on material available through the Website are our registered and unregistered Trademarks and may not be used in connection with products and/or services that are not related to, associated with, or sponsored by their rights holders that are likely to cause customer confusion, or in any manner that disparages or discredits their rights holders. All Trademarks not owned by us that appear on the Website, if any, are the property of their respective owners. Nothing contained on the Website should be construed as granting, by implication or otherwise, any license or right to use any Trademark displayed on the Website without our written permission or the third party that may own the applicable Trademark. Your misuse of the Trademarks displayed on the Website is strictly prohibited

MEDICAL DISCLAIMER

The Website is intended for informational purposes only and should not be construed as providing specific medical advice. Nothing on the Website is intended to take the place of proper medical advice, diagnosis or treatment. Sprinter Health makes no representations or warranties, whether express, implied in law, or residual, as to the accuracy, completeness, or reliability of information, opinions, data or content contained on the Website, and shall not be bound in any manner by any information contained on the Website. You should contact your physician or other healthcare professionals directly for advice about any particular conditions or concerns. Never disregard or delay seeking professional medical advice because of something you have seen or read on the Website. Reliance on information found on or in relation to the Website is solely at your own risk.

IF YOU ARE EXPERIENCING AN MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.

Additionally, any Providers who deliver the Services and who are licensed professionals are independent professionals practicing within a group of independently owned professional practices, where applicable. Sprinter Health does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by the Providers, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither Sprinter Health nor any third parties who promote the Services or provide you with a link to the Services shall be liable for any professional advice you obtain from a Provider.

ELECTRONIC CORRESPONDENCE

Through your use of the Website, you consent to receive emails, texts, or other communications from us pertaining your care and your health or, as applicable, your patient’s care and health, and use of the Services. By utilizing our Website or replying to our emails or texts in the course of obtaining the Services, you acknowledge that you are aware that email/text is not a secure method of communication, and that you agree to the risks. If you would prefer not to exchange personal health information via email, please notify us at Sprinter Health, Inc., 4600 Bohannon Dr, Ste 100, Menlo Park, CA 94025 or follow the opt-out instructions included in such email or text, if any.

USER INFORMATION

In the course of your use of the Website, you may be asked to provide certain personalized information to us. Our information collection and use policies with respect to the privacy of such information are set forth in the Privacy Policy.

You represent and warrant that you own all of the material submitted to our Website and that you have all rights necessary to grant us the license to use such material.

In order to obtain Services, you will be required to create a user account (your “User Account”). Our Services are designed and intended for those who are at least 18 years of age and vary based on your state of residency. By creating a User Account, you represent and warrant that you are at least 18 years of age or older. If we determine at any time that an individual under the age of 18 (a "Minor") has created a User Account, we will terminate such Minor’s User Account and remove all information regarding such Minor's User Account from our systems. If you are under the age of 18, please consult a parent or guardian for help. Notwithstanding the foregoing, the Services may be available for use by Minors, but the User Account for all Minor patients must be created by the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a Minor, you will be fully responsible for complying with these Terms of Use and will provide any information about the Minor patient directly on behalf of such patient. By accepting these Terms, you represent and warrant that (i) you have permission to consent to Services delivered by Sprinter to such Minor and (ii) when you order Services for such Minor via the web site or mobile application, or you accept Services for such Minor arranged via the web site or mobile application, such order and acceptance represents consent to the delivery of such Services to the Minor. Our Services are subject to state regulations and may change from time to time due to changes in applicable regulatory requirements.

It is your responsibility to provide us with accurate, complete, and up-to-date information for your User Account (“User Account Information”). You agree to update such User Account Information, as needed. You are responsible for maintaining the confidentiality of your user name and password and are fully responsible for all activities that occur on your User Account or any other breach of security. You agree to (a) notify us immediately if you suspect any unauthorized access to your User Account and (b) log-off each time following your use of your User Account. We are not liable for any loss or damage arising from your failure to comply with this provision. Use caution when accessing your User Account from a shared or public computer.

California law allows California residents to ask companies with whom they have an established business relationship to provide certain information about the companies’ sharing of personal information with third parties for direct marketing purposes. Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: If you have a question or complaint regarding the Website, please send an email to support@sprinterhealth.com. You may also contact us by writing to Sprinter Health, Inc., 4600 Bohannon Dr, Ste 100, Menlo Park, CA 94025. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask for a notice identifying the categories of personally-identifiable information, which we share with certain third parties for direct marketing purposes under certain circumstances and providing contact information for such third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: Sprinter Health, Inc., Sprinter Health, Inc., 4600 Bohannon Dr, Ste 100, Menlo Park, CA 94025.

We do not share any California consumer personal information with third parties for marketing purposes without consent. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices may contact us using the contact information set forth below.

BILLING

Sprinter Health uses the Stripe API to process payments through the Website. Payment processing services for our Website are provided by Stripe and are subject to its own user agreements and terms and conditions (as provided on the Stripe website). By agreeing to these terms or contin uing to use the Website, you agree to be bound by the above referenced agreements, as amended by Stripe from time to time. As a condition of Sprinter Health enabling payment process services through Stripe, you agree to provide us with accurate and complete information about you and your payment information, and you authorize us to share it and transaction information related to your use of the payment processing services provided by Stripe.

You understand and agree not to hold Sprinter Health liable for any adverse effect that applicable actions (whether intentional or unintentional) may cause to any other accounts you hold. You agree to not process stolen cards or unauthorized cards through your Stripe and/or your User Account.

DISCLAIMER

MATERIALS, SERVICES, PRODUCTS, AND OTHER INFORMATION ARE PROVIDED “AS IS” BY SPRINTER HEALTH FOR INFORMATIONAL PURPOSES ONLY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPRINTER HEALTH MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING, UPTIME OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, USEABILITY, ACCURACY, PRECISION, CORRECTNESS, COMPLETENESS, OR USEFULNESS, AND ANY WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, AND USAGE OF TRADE, AND WE HEREBY DISCLAIM ANY AND ALL SUCH WARRANTIES, EXPRESS AND IMPLIED.

SPRINTER HEALTH DOES NOT GUARANTY THE ACCURACY, QUALITY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION OR CONTENT AND IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS, NOR DOES IT WARRANT THAT SUCH ERRORS OR OMISSIONS WILL BE CORRECTED. SPRINTER HEALTH DOES NOT WARRANT THAT THE WEBSITE OR SERVERS THAT HOST IT ARE FREE OF VIRUSES OR OTHER HARMFUL MALWARE, THAT THEY WILL NOT EXPERIENCE PERIODS OF UNAVAILABILITY, OR THAT HACKERS WILL NOT ATTEMPT TO ACCESS THEM FOR UNAUTHORIZED PURPOSES. YOU ACCESS ANY WEBSITE CONTENT AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR DATA THAT RESULTS FROM THE ACCESS OF THE WEBSITE.

LIMITATIONS ON LIABILITY

IN NO EVENT SHALL SPRINTER HEALTH BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS INTERRUPTION, LOST SAVINGS, OR LOSS OF DATA) IN CONNECTION WITH OR ARISING FROM (I) YOUR USE OF OR INABILITY TO USE THE WEBSITE, ANY OF ITS CONTENT, ANY THIRD-PARTY SITES OR CONTENT LINKED FROM THE WEBSITE, OR (II) YOUR CONNECTIVITY WITH THE WEBSITE OR ANY THIRD-PARTY SITES LINKED FROM OR REFERENCED THEREBY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO CERTAIN USERS.

LINKS TO THIRD-PARTY SITES

Sprinter Health may include on the Website references or links to third-party websites solely for your convenience. Any such third-party sites are not associated with or under the control of Sprinter Health. Accordingly, we cannot endorse or make any representations or warranties related to the content of such sites or any products or materials found there. Sprinter Health is not responsible for the privacy or security practices or legal compliance associated with such linked sites, and we recommend that you review any third-party policies applicable thereto. Should you decide to access such linked sites, you do so at your own risk.

COPYRIGHT POLICY

We respect the intellectual property rights of others, and require that the people who use the Website, or the features made available on or through the Website, do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please forward the following information to our Copyright Agent, designated as such pursuant to the Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(2), named below:

Your address, telephone number, and email address;
A description of the copyrighted work that you claim has been infringed;
A description of where the alleged infringing material is located;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

COPYRIGHT NOTICES

This material contains content from LOINC (http://loinc.org). LOINC is copyright © 1995-2024, Regenstrief Institute, Inc. and the Logical Observation Identifiers Names and Codes (LOINC) Committee and is available at no cost under the license at http://loinc.org/license. LOINC® is a registered United States trademark of Regenstrief Institute, Inc.

CHILDREN

The Website is not directed to or intended for children under the age of 13 and we do not knowingly collect personal information from such children without parental consent. If we find out that we have collected personal information from a child under the age of 13 without parental consent, we will take steps to remove such information from our systems. If you are under the age of 13 please consult a parent or guardian for help.

INDEMNIFICATION

You agree to defend, indemnify and hold Sprinter Health, its subsidiaries, affiliates, officers, agents, other partners, and employees, harmless from any loss, liability, claim, demands, costs or expenses including, without limitation, reasonable attorneys’ fees, due to or arising out of your use of the Website in violation of these Terms of Use. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.

GOVERNING LAW

To the maximum extent permitted by law, these Terms of Use are governed by the laws of the State of California without regard to its conflict of laws provisions. You hereby consent to the exclusive jurisdiction and venue of courts in San Francisco County, California.

TERMINATION AND ACCESS RESTRICTION

We may terminate, change, suspend or discontinue any aspect of the Website in our sole discretion. We may restrict, suspend or terminate your access to the Website if we believe you are in breach of these Terms and Conditions or applicable law, or for any other reason without notice or liability.

WAIVER AND SEVERABILITY

Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. If, for any reason, a court of competent jurisdiction or an arbitrator finds any provision of these Terms of Use invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms of Use will remain in full force and effect.

CONTACTING US

If you have any questions or comments about these Terms of Use, please email us at support@sprinterhealth.com.